Front Office Representative

Squirrel Hill Health Center•Brentwood, PA

12d•$20 - $20•Onsite

About The Position

Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full-time Front Office Representative. The position is based in the Brentwood office, with availability to work in both the Squirrel Hill and Brentwood offices as needed. The Front Office Representative provides patient support by greeting patients, answering telephones, scheduling appointments with providers, documenting information in the electronic health record system, and performing related general office duties. The role also includes verifying and updating accounts with new insurance information and ensuring claims have the appropriate documentation before coding and submission. Accuracy and attention to detail are important when processing insurance information. The representative also channels communications among patients, nurses, clinicians, and other staff members. The position requires availability to work at other SHHC sites as needed and a rotating shift that includes evening hours on Tuesdays and Thursdays.

Requirements

All CDC-recommended vaccines.
High school diploma or equivalent.
Knowledge of and experience in medical insurance.
Excellent communication, computer, and organizational skills.
Proven ability to multitask.
Collaborative team player.
Availability to work at both the Squirrel Hill and Brentwood offices and at other SHHC sites as needed.
Availability to work a rotating shift including evenings on Tuesdays and Thursdays.

Nice To Haves

A minimum of 3 years in an outpatient medical setting is preferred.
Ability to speak Spanish or Nepali is strongly preferred.

Responsibilities

Greet patients and provide patient support services.
Answer telephone calls.
Schedule appointments with providers.
Document information in the electronic health record system.
Perform related general office duties.
Verify and update accounts with new insurance information.
Ensure claims have the appropriate documentation before they are coded and submitted.
Channel communications among patients, nurses, clinicians, and other staff members.
Work at other SHHC sites as needed.