Front Office Representative

Nevada Health Centers I • Elko, NV

1d

About The Position

The Front Office Representative performs front desk activities and completes necessary paperwork while following confidentiality and quality management policies. Duties include welcoming patients, scheduling and confirming appointments, answering phones, responding to patient questions, managing registration documents and information, verifying insurance eligibility, and supporting patient billing and payment processes. The role also maintains daily cash records and deposits, performs filing, follows office procedures, and uses electronic medical and practice management systems.

Requirements

• High school diploma or GED equivalent.
• Ability to read, write, and calculate mathematical figures.
• Ability to communicate courteously and professionally by telephone and in person.
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.

Nice To Haves

• One year of experience in a medical or dental front office role.
• English/Spanish fluency.
• Skill in operating computer databases.
• Knowledge of general office practices and procedures in a medical or dental clinic.
• Knowledge of programs that support nutritional and health education.
• Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

• Greet clients and patients.
• Schedule patients’ office visits and complete appointment reminders.
• Answer phones and take messages; address patient questions or concerns.
• Protect patient confidentiality and communicate applicable policies and procedures to patients.
• Issue registration forms and check them for completion and accuracy.
• Obtain current identification, insurance cards, and relevant sliding-fee documentation; identify patients’ sliding-fee status and verify insurance eligibility.
• Follow the patient walk-in process; enter registration information for new patients and obtain consent for treatment of minors when appropriate.
• File registration documents in medical records according to policy and procedure.
• Manage the superbill process, including obtaining valid signatures, coordinating forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
• Discuss account balances with patients, collect current or past-due payments, or direct patients to the billing office as applicable.
• Refer patients to eligibility or financial workers when available and necessary.
• Balance the daily log and cash on hand, account for cash, complete deposit slips, and reconcile collected cash daily.
• Perform general filing.
• Follow policies and procedures for office duties such as DNKA, Lab Tracking, and Refills.
• Verify and maintain competency when using the EMR and EPM systems.

Benefits

• Competitive compensation with annual merit increases.
• Company-sponsored PPO medical plan and buy-up option, vision, and dental plans.
• 403(b) retirement plan with employer match.
• Generous time-off policy.
• Ten paid holidays plus one floating holiday.
• Company-paid life/AD&D and long-term disability policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED