Front Office Representative

Nevada Health Centers I•Carson City, NV

About The Position

The Front Office Representative performs front desk activities and completes necessary paperwork while following confidentiality and quality management policies. The role supports patient registration, appointment scheduling, communications, payment collection, record filing, and other clinic office procedures. Nevada Health Centers offers comprehensive benefits, including competitive compensation with annual merit increases, company-sponsored PPO medical coverage with a buy-up option, vision and dental plans, a 403(b) retirement plan with employer match, generous time off, ten paid holidays and one floating holiday, and company-paid life/AD&D and long-term disability policies.

Requirements

High school diploma or GED equivalent.
Ability to read, write, and calculate mathematical figures.
Ability to communicate courteously and professionally by telephone and in person.
Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.

Nice To Haves

One year of experience in a medical or dental front office role.
English/Spanish fluency.
Skill in operating computer databases.
Knowledge of general office practices and procedures in a medical or dental clinic.
Knowledge of programs available to support nutritional and health education.
Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

Greet clients and patients.
Schedule patients’ office visits and send appointment reminders.
Answer phones, take messages, and address patient questions or concerns.
Protect patient confidentiality and communicate applicable policies and procedures to patients.
Issue registration forms and check them for completeness and accuracy.
Obtain current identification, insurance cards, and applicable sliding-fee documentation.
Identify patients’ sliding-fee status and verify insurance eligibility.
Follow the patient walk-in process.
Enter new-patient registration information into the computer and obtain consent for treatment of minors when appropriate.
File registration documents in medical records according to policy and procedure.
Manage the superbill process, including obtaining valid signatures, coordinating required forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
Discuss account balances with patients, collect current or past-due payments, or direct patients to the billing office as applicable.
Refer patients to eligibility or financial workers when available and necessary.
Balance the daily log and cash on hand, account for cash, complete deposit slips, and reconcile daily cash collected to cash on hand.
Perform general filing.
Follow policies and procedures for office duties such as DNKA, lab tracking, and refills.
Verify and maintain competency in the use of EMR and EPM systems.