Front Office Representative - Healthcare Children (Days)

Tanner Health • Villa Rica, GA

4d

About The Position

Patients’ first and last point of contact in the office. The Front Office Representative is responsible for check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments, and scheduling follow-up appointments. The role also assists with answering telephone calls, registering new patients, and making appointments. The representative must be able to multitask while maintaining a high level of customer service and accuracy, communicate proactively, and assist patients with questions and requests as necessary.

Requirements

• High school diploma or GED.
• No prior work experience required.
• Excellent public relations skills.
• Pleasant, professional demeanor when dealing with the public, including irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to make independent decisions, demonstrate emotional maturity, and use sound judgment.
• Ability to work in a fast-paced environment with frequent interruptions and in high-stress situations.
• Ability to interact and work well as part of a team-oriented environment.
• Ability to organize work for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze, and prioritize work.
• Professional appearance and attention to detail.
• Ability to switch tasks.
• Initiative and drive to take a project from beginning to successful completion.

Nice To Haves

• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.

Responsibilities

• Perform patient check-in and check-out duties.
• Enter charges, collect deductibles and coinsurances, and post payments as needed.
• Schedule follow-up appointments and make appointments.
• Answer telephone calls.
• Register new patients.
• Communicate proactively and assist patients with questions and requests.
• Organize and prioritize work to support productivity and smooth patient flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED