Front Office Representative Orthopedics
About The Position
The Front Office/Customer Experience Representative is the first point of contact for patients and visitors and helps provide a welcoming, positive experience. The role coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, and following established procedures. It also verifies insurance coverage, validates referrals and authorizations, collects patient liability, provides financial guidance, posts payments and charges, and releases information in accordance with organizational and compliance policies. The position is based at Banner Gateway Orthopedic Clinic in Gilbert, Arizona. The schedule is Monday through Friday between 8 a.m. and 5 p.m. Banner Medical Group provides primary and specialty care in a variety of settings and reports having more than 1,000 physicians and more than 3,500 employees.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- Knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Work experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability, explain financial policies, and describe available resources for alternative payment arrangements.
- Enter payments and charges, reconcile them accurately and on time, balance the cash drawer, and prepare daily bank deposits with required paperwork.
- Schedule office visits and procedures within the practice and with external practices as needed, accounting for payer plan provisions and patient preparation.
- Confirm upcoming appointments when necessary.
- Address patient concerns through phone calls, email, and in-person communication, and coordinate with internal and external customers, care teams, management, centralized services, and HIMS.
- Assist with requests for patient medical records in accordance with company policies, procedures, and state and federal laws.
- Support patient flow through services such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work independently in a fast-paced, high-volume environment while applying sound judgment and retaining changing payer information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
