Front Office Receptionist, Pediatrics, Mount Juliet

Heritage Medical Associates•Mount Juliet, TN

3d•Onsite

About The Position

Heritage Medical Associates is seeking a Front Office Receptionist for its Pediatrics practice in Mount Juliet, Tennessee. The receptionist provides patient access through comprehensive, compassionate, and customized customer service, with all work performed in alignment with HMA’s mission, values, and high ethical and compliance standards. The role supports daily front-office operations, patient communication and scheduling, and administrative and clerical work. It also contributes to a high-quality patient experience, effective clinic workflows, accountability, collaboration, responsible use of resources, and continuous improvement. Regular, reliable attendance and punctuality are essential, subject to HMA policy and applicable laws.

Requirements

High school diploma or equivalent required.
0–2 years of experience in a medical office environment.
Computer proficiency.
Minimum typing speed of 40 WPM.
Previous experience in healthcare scheduling or a medical office environment, with demonstrated excellence in telephone communication and customer service.
BLS certification required or must be obtained within 90 days of hire.
Ability to sit and/or stand for 8–10 hours per day.
Ability to regularly walk, bend, push, pull, and lift at least 25 pounds.
Ability to manipulate objects through reaching, grasping, and handling.
Good communication skills, including the ability to understand, respond, and translate information into action.
Ability to distinguish numeric numbers.
Ability to work in a clinical setting with exposure to communicable diseases, bloodborne pathogens, medical preparations, and other conditions common to a clinical environment.
Regular, reliable attendance and punctuality.

Nice To Haves

EHR experience; EPIC familiarity preferred.
Prior experience in a large multi-specialty physician practice strongly preferred.

Responsibilities

Open and prepare the office for daily operations and close and secure it at the end of the day using established checklists.
Greet and check in patients; verify and update demographic, insurance, and account information.
Collect and process co-payments, fee-for-service payments, and outstanding balances in accordance with cash management policies.
Keep the reception and waiting areas organized and professional according to HMA standards.
Maintain registration work queues in EPIC.
Answer and manage incoming calls, address patient concerns or route them to appropriate staff, and return patient calls promptly.
Schedule patient appointments and make appointment reminder calls.
Monitor and communicate wait times and appointment delays to patients.
Obtain insurance-required pre-certifications, prior authorizations, and referrals.
Contact billing departments and outside facilities on behalf of patients; relay prescription refill requests to the pharmacy as directed by the physician.
Process incoming mail, faxes, and interoffice requests and route documents appropriately.
Assemble next-day encounter forms; label and route paperwork.
Manage provider schedules, including coordination of pharmaceutical representative meetings.
Maintain and order front-office supplies and assist in training new employees.
Provide professional, courteous, respectful, and responsive service to patients, visitors, providers, and coworkers.
Demonstrate reliability, professionalism, timely follow-through, and accurate documentation and communication.
Collaborate with physicians, coworkers, and operational teams to support efficient clinic workflows and coordinate patient care.
Use time, supplies, equipment, and organizational resources responsibly and efficiently.
Adapt to workflow changes, complete training, and contribute ideas to improve patient care and clinic operations.
Perform other duties as assigned.
Comply with HMA’s Attendance Policy and established procedures for reporting absences and tardiness, subject to applicable laws and accommodations.