About The Position
The Front Office Manager leads the hotel’s front desk team and oversees day-to-day front office operations to ensure they run smoothly and effectively. The role combines hospitality leadership, business expertise, and managerial experience to strengthen the team’s capabilities, meet guest needs, and deliver quality service that encourages guests to return. The manager oversees front desk procedures and personnel, participates in guest registration and checkout, and manages, trains, and schedules Front Office staff. The role also handles operational activities such as reviewing night audits, setting up group billing, preparing forecasts, ordering and controlling supplies, and coordinating across departments. The Front Office Manager serves as a liaison between the General Manager and staff.
Requirements
- At least two years of hotel work experience.
- An additional two years in a hotel leadership position at Manager level or above.
- Strong interpersonal skills and comfort working constantly with others.
- Experience in coaching, mentoring, and team-building.
- Ability to accommodate varying schedules, including nights, weekends, and holidays.
Responsibilities
- Oversee day-to-day front desk operations and associated functions.
- Ensure supervised functions and personnel adhere to established procedures.
- Identify, evaluate, develop, and drive guest services while balancing service quality and business decisions.
- Oversee and participate in guest registration and checkout.
- Manage, train, and schedule Front Office staff.
- Review night audits, set up group billing, prepare forecasts, control and order supplies, and coordinate across departments to support smooth Front Office operations.
- Act as a liaison between the General Manager and staff.
Benefits
- $500 sign-on bonus after successfully completing the first 90 days of employment.
- Excellent pay.
- Hotel discounts.
- Food and beverage discounts.
- Opportunity to be part of a growing hotel company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
