Front Office/Customer Service Representative
About The Position
Closets by Design is a nationally recognized provider of custom home organizing systems, including closets, home office furniture, media systems, wall-beds, and garage cabinetry. The Indianapolis team is seeking an enthusiastic, organized, and caring team member to provide a high-quality customer support experience from the first phone call through installation and afterward. The role also provides information and administrative support to the sales and operations teams. Candidates should be committed to client satisfaction and communicate in a friendly, professional manner.
Requirements
- Positive attitude and desire to serve.
- Customer-oriented, friendly, and enthusiastic.
- Office experience; no degree is needed.
- Proficiency in Microsoft Office.
- Excellent phone etiquette.
- Strong personal organizational skills.
- Strong work ethic.
- Strong verbal and written communication skills.
Responsibilities
- Answer and direct incoming phone calls and book appointments.
- Manage designer appointment calendars in the CRM.
- Greet visitors and assist with office support needs.
- Provide administrative support to office staff, the sales team, and the production and installation department.
- Complete general office duties using strong verbal and written communication skills.
Benefits
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
- Paid time off
- Training and development
- Vision insurance
- Paid training and ongoing professional development
- Paid holidays
- Other elective benefits
- Open door policy with your manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
