Customer Service/Front Office

Heritage Vet Partners and their Partner Clinics•North Manchester, IN

20h

About The Position

The Customer Service Representative works for a veterinary practice specializing in calves and cattle. The practice serves producers of dairy and dairy-cross feeder calves, dairy replacement heifers, and dairy and beef fat cattle. Its work includes preventative medicine, vaccine protocol design, diagnostic services, management consultation, contract research and development, and supplying products to help clients succeed. The role supports clients and coworkers in a fast-paced, changing schedule, with a focus on clear communication, accurate records, and detailed computer work. The representative may also assist other departments as needed to provide service to clients and patients.

Requirements

Be at least 18 years old and have a high school diploma or equivalent.
Have a valid driver's license and a clean driving record.
Be able to stand and walk for the entire shift.
Be able to lift and carry 50 pounds repetitively.
Have excellent verbal and written communication skills.
Have strong problem-solving and decision-making skills.
Have strong attention to detail and organizational skills.
Show empathy and patience when handling customer concerns or complaints.
Be able to multitask, self-motivate, and work well with others.

Nice To Haves

Bachelor's degree.
Ability to work overtime when necessary.
Knowledge of animal husbandry and animal handling skills.

Responsibilities

Respond to customer inquiries and provide accurate information about products, services, and company policies.
Assist clients by phone or email in a professional and timely manner.
Process orders, returns, and exchanges accurately and efficiently.
Identify and assess client needs to achieve problem resolution.
Work with the Customer Service Agent to ensure clients are scheduled and billed appropriately and promptly.
Work with the Purchasing Agent to project vaccine, pharmaceutical, and other supply needs.
Handle and resolve client complaints to support customer satisfaction and loyalty.
Maintain comprehensive knowledge of company offerings, promotions, and processes.
Help prepare the monthly sales flyer by identifying products to feature.
Continuously improve personal knowledge of products, services, and industry trends.
Collaborate with field representatives, veterinarians, veterinary nurses, and scheduling staff to meet client needs.
Provide management with feedback about common customer concerns and suggestions for improvement.
Assist in other departments as needed to provide service to clients and patients.