Front Office Coordinator, Student Health and Counseling Services

California State University San Marcos•San Marcos, CA

3d•Onsite

About The Position

The Front Office Coordinator coordinates clerical and administrative support functions for Student Health and Counseling Services (SHCS) and serves as a primary point of contact for students, families, campus partners, vendors, and the public. The incumbent independently coordinates, prioritizes, and monitors front office workflows and administrative projects through completion, with accountability for accurate and timely results. Responsibilities include reception and communications, appointment scheduling, patient-flow coordination, cashiering, immunization compliance processing, records and information management, supply and inventory coordination, and related administrative support. The work is operational and procedural, requiring the incumbent to interpret and apply established policies and procedures, address common and unique administrative problems using sound judgment, and develop practical solutions within the scope of the position. Day-to-day work is performed independently under general supervision and reviewed in terms of overall results. This is a full-time, non-exempt position that leads toward permanent status following successful completion of a probationary period. The position follows an 11/12 pay plan, with July off, and is required to be performed in person on campus. The role also coordinates on-site implementation of legally mandated SB 24 medical abortion services.

Responsibilities

Coordinate clerical and administrative support functions for Student Health and Counseling Services.
Serve as a primary point of contact for students, families, campus partners, vendors, and the public.
Independently coordinate, prioritize, and monitor front office workflows and administrative projects through completion.
Perform reception and communications duties.
Schedule appointments and coordinate patient flow.
Perform cashiering.
Process immunization compliance.
Manage records and information.
Coordinate supplies and inventory.
Provide related administrative support.
Interpret and apply established policies and procedures, address administrative problems using sound judgment, and develop practical solutions within the scope of the position.
Coordinate on-site implementation of legally mandated SB 24 medical abortion services.