prn front office associate

RAYUS Radiology•Woodbridge, VA

8h•$18 - $22

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role includes answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a per diem position with varying shifts. The Front Office Associate supports patient registration, appointment scheduling, insurance verification and authorization, and release-of-information requests. The position also helps maintain an organized front office and coordinates with patients, imaging technologists, referring professionals, and other parties.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer calls efficiently and courteously, route calls to appropriate Center Team Members, and relay information between imaging technologists and waiting patients about scanner status and clinic information.
Maintain the front office lobby, order office supplies, and keep patient information sheets stocked.
Push patient imaging via electronic interfaces; make appointment confirmation calls and provide preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify orders against exam schedules, schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs, and maintain an accurate database of current and potential referring physicians.
Verify insurance coverage, precertify exams, obtain authorizations, and apply knowledge of insurance carriers and procedures requiring waivers or pre-authorization.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.