Front Office Associate - PRN

RAYUS Radiology • Dedham, MA

1d

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals. The associate answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working weekdays as needed.

The role includes registering patients for imaging services, processing payments and copays, coordinating scheduling and insurance authorizations, communicating with patients and clinic staff, maintaining the front office, and handling records and image requests. RAYUS Radiology describes its work as supporting clinical excellence and providing a high level of patient care through medicine, its team, technology, and services.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Proficiency using computer systems and typing.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual ability.

Responsibilities

• Greet and check in patients scheduled for imaging services and process payments and copays as needed.
• Answer and appropriately direct phone calls in an efficient and friendly manner.
• Serve as a liaison between imaging technologists and waiting patients, relaying scanner-status and other clinic information.
• Keep the front office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
• Push patient imaging through electronic interfaces.
• Make appointment confirmation calls and provide patients with preparation instructions.
• Fax or scan reports, billing information, and medical release forms as requested.
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders, verify that orders match exam schedules, schedule referrals, and ensure proper authorizations are obtained.
• Schedule walk-in patients and process requests for image orders and CDs from referring physicians and patients.
• Maintain an accurate, up-to-date database of current and potential referring physicians.
• Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
• Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
• Facilitate Release of Information requests in accordance with company guidelines.
• Complete other tasks and projects as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO
• Holiday pay
• DailyPay, allowing eligible employees to access pay for work completed that day, subject to an initial setup period

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED