Front Office Associate - PRN

RAYUS Radiology•Mansfield, TX

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a temporary/casual position with various shifts as needed. The associate registers patients for imaging services, processes payments and copays, manages calls and messages, supports the front office, and coordinates with imaging technologists and patients. The position also schedules exams and referrals, arranges patient transportation and accommodations when appropriate, verifies insurance coverage, obtains pre-certifications and authorizations, and facilitates Release of Information requests according to company guidelines. Other tasks and projects may be assigned.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer phone calls efficiently and courteously, and direct calls to appropriate Center Team Members.
Serve as a liaison between imaging technologists and waiting patients, relaying scanner status and other clinic information.
Keep the front office lobby organized, maintain patient information sheets, order office supplies, and assist with general office cleanup.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, and schedule referrals and walk-in patients.
Ensure proper authorizations are obtained for scheduled referrals.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Complete other tasks and projects as assigned.