Front Office Associate - PRN

RAYUS Radiology•Mansfield, TX

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a temporary/PRN position working various shifts as needed. The associate supports front-office registration and scheduling, verifies insurance coverage, obtains pre-authorizations, processes information requests, and helps maintain an organized lobby and accurate records. The role also completes other tasks and projects as assigned.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and route phone calls efficiently and courteously, including calls for center team members.
Liaise between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Keep the front-office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date and accurate database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed before appointments.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.