Front Office Associate-1

Children's Healthcare of Atlanta•Cartersville, GA

5d•Onsite

About The Position

The Front Office Associate, Primary Care is the first point of contact for patients and families at a primary care practice. The role creates a welcoming environment and coordinates patient check-in and check-out, appointment scheduling, insurance verification, billing, collections, and other administrative functions to support smooth daily office operations. The associate also collaborates with the appeals department to overturn claim denials and works with clinical staff to support patient flow and service excellence.

Requirements

One year of front office or customer service experience in a healthcare setting.
High school diploma or equivalent.
Knowledge of medical terminology.
Proficiency with EMR systems and basic computer applications, including Word, Excel, and email.
Excellent interpersonal, organizational, and communication skills.
Excellent customer service skills.
Proven ability to multitask in a fast-paced environment.
No professional certifications required.

Nice To Haves

College degree.
Knowledge and use of patient registration systems, insurance verification systems, and/or Medicaid portals.
Experience in a pediatric office setting.

Responsibilities

Greet patients and families in a friendly, professional manner.
Assist patients with completing intake questionnaires in MyChart.
Verify patient insurance through batch eligibility or on-demand processes.
Contact patients when insurance is inactive or the listed primary care provider is incorrect.
Check in patients and verify demographics, insurance, responsible party, secondary insurance, and primary care provider information.
Check out patients and collect copays, coinsurance, deductibles, and outstanding balances.
Understand insurance rules and explain them to patients.
Review charge capture and add modifiers and linkages as needed.
Collaborate with clinical staff to ensure accuracy.
Provide follow-up instructions and schedule subsequent appointments.
Monitor patient accounts and assist with collecting outstanding balances.
Help patients with billing questions, payment plans, and financial paperwork.
Complete daily payment reconciliation.
Schedule appointments and manage provider calendars.
Apply knowledge of primary care well-visit and immunization schedules.
Manage recalls, reminders, and follow-up for missed appointments.
Answer multiline incoming calls, respond to inquiries, and direct calls appropriately.
Follow protocols for giving clinical advice and identifying urgent or emergent issues.
Maintain patient confidentiality and comply with HIPAA regulations.
Update and maintain accurate patient records in the electronic medical record system.
Process referrals, prior authorizations, and medical record requests.
Assist with forms, including 3231, 3300, sports, and camp forms.
Manage incoming and outgoing mail, faxes, scans, and other communications.
Keep the waiting area and front office clean, organized, and child-friendly.
Collaborate with clinical staff to support patient flow and service excellence.
Collaborate with the appeals department to overturn claim denials.