Front Office Assistant Cardiovascular Institute
About The Position
The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, creating a positive first impression of OSF HealthCare in person and over the phone. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to help ensure patient needs are met. Duties include communicating with insurance companies about patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling appointments and procedures.
Requirements
- High school diploma or GED equivalent.
- Customer service experience.
- Typing, filing, and telephone skills.
- Basic proficiency with Microsoft applications.
- Excellent customer service skills.
Nice To Haves
- Basic knowledge of medical terminology, ICD-10, and CPT codes.
- Experience with electronic medical records.
Responsibilities
- Provide exceptional customer service to patients, families, support systems, and other external customers.
- Perform reception and clerical duties in a medical practice front office.
- Follow department guidelines for patient scheduling and registration.
- Collaborate with patients, providers, office staff, and insurance companies to address patient needs.
- Communicate with insurance companies to determine patient benefits.
- Complete prior authorizations.
- Handle incoming and outgoing patient calls.
- Collect co-pays.
- Schedule patient appointments and procedures.
Benefits
- Comprehensive and market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
