Part-time Front Office Assistant - Feasterville and Philadelphia (West Tabor Road), PA

Crossroads Treatment Centers • Philadelphia, PA

19d • Onsite

About The Position

Crossroads Treatment Centers is seeking a part-time Front Office Assistant to support its outpatient clinics in Feasterville and on West Tabor Road in Philadelphia, Pennsylvania. The role provides customer service and operational support, including checking in patients, receiving payments, helping new patients through intake, and assisting with daily clinic operations. The position works 15–24 hours per week on the following schedule: Mondays, 1:00 PM–5:00 PM in Feasterville; Tuesdays, 9:00 AM–8:00 PM on West Tabor Road; Thursdays, 3:00 PM–8:00 PM on West Tabor Road; and Fridays, 2:00 PM–6:00 PM in Feasterville.

Crossroads Treatment Centers provides evidence-based medication-assisted treatment for people with opioid use disorder. The organization describes its clinics as outpatient and office-based and emphasizes accessible, high-quality care and an inclusive environment for employees and patients.

Requirements

• High school diploma or GED required.

Nice To Haves

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Provide excellent customer service while checking in patients and receiving payments.
• Maintain a friendly, professional attitude and offer patients a “white glove” experience.
• Guide new patients through the intake process to provide an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Daily opportunity to have an impact on lives.
• Training for employees new to the field.
• Mileage reimbursement, if applicable, at the current IRS mileage reimbursement rate.
• Community events focused on belonging and education, including cookouts, fairs, outreach, parades, school addiction-awareness events, and holiday events.
• Opportunity to help save lives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED