Front Office Assistant - OB-GYN - WC/ZH

Florida Medical Clinic•Wesley Chapel, FL

5d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations in the OB/GYN department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. Bilingual ability is required. Travel may be required based on business needs, including work at a secondary Wesley Chapel location.

Requirements

High school graduate or equivalent.
Typing speed of approximately 30 words per minute, or ability to successfully demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT.
Two years of experience in a medical office environment.
Bilingual ability.

Responsibilities

Follow Orlando Health and department policies, procedures, value statements, and Commitment to Excellence standards.
Handle multiple tasks, answer telephone calls, take messages, and file lab reports, medical records, and other information according to practice policies and procedures.
Perform word processing and spreadsheet data tasks.
Perform charge entry and cash handling.
Liaise among physicians, patients, and insurance companies, including obtaining referrals and authorizations.
Maintain regular and punctual attendance consistent with applicable policies and laws.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance and Quality Indicator activities.
Remain aware of legal issues, patient rights, and regulatory and accrediting standards; use supplies efficiently.
Maintain a clean, safe, and organized office.
Assist the office billing service as requested.