Front Office Assistant - GENERAL-VASC SURGERY /ZH-WC

Florida Medical Clinic•Wesley Chapel, FL

6d•Onsite

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations in the Vascular Surgery department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is based at 2352 Bruce B Downs Blvd in Wesley Chapel, with travel to 38135 Market Square Drive in Zephyrhills. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical records requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a commitment to excellence and engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist Billing Service as requested.