Front Office Assistant: General Surgery

Hoag•Newport Beach, CA

3d•$22 - $34

About The Position

The Front Office Assistant performs clerical duties and front office operations in support of patient care, helping ensure smooth patient flow and continuous communication within the department, with referring physician offices, and with organization staff. The position interacts courteously with patients, their family members or surrogate decision makers, and the public according to established standards. Duties include greeting visitors, answering telephones, collecting copays, closing the cash drawer, preparing month-end deposits, collecting and entering patient information, compiling and preparing charts, and coordinating patient scheduling. The assistant maintains accurate information in medical records and uses department-specific and other software to schedule appointments, enter charges, find and scan documents, and enter patient information. The role ensures charts contain required paperwork before procedures and, as directed by medical staff, orders tests to be performed during a patient's stay. The position may work in various departments as needed and may assist clinical staff with patients and family members. It requires maintaining patient confidentiality, participating in continuous quality improvement, and performing other duties as assigned.

Requirements

High school graduate or equivalent education and experience.
Knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Clerical experience, including filing, calculator, and telephone skills.
Typing speed of at least 35 words per minute.
At least one year of medical front office or equivalent administrative experience.
Working knowledge of medical terminology and anatomy.
BLS certification as required for the applicable department.

Nice To Haves

Two years of medical front office experience.
Experience within an acute healthcare system environment.
Knowledge of healthcare database systems.
Understanding of insurance procedures.
Bachelor's degree in a healthcare-related field.
BLS certification.

Responsibilities

Perform clerical duties and front office operations that support patient care, patient flow, and communication.
Interact courteously with patients, family members, surrogate decision makers, and the public.
Greet visitors and answer telephones.
Collect copays, close the cash drawer, and prepare month-end deposits as applicable.
Collect initial demographic and clinical patient information and enter it accurately into the medical record.
Compile and prepare patient charts.
Coordinate patient scheduling, including confirmations, cancellations, and rescheduling.
Promptly communicate schedule changes to appropriate locations and individuals, including clinical staff and supervisors.
Use department-specific and other software to schedule, enter charges, find and scan documents, and enter patient information accurately.
Ensure patient charts contain all required paperwork before procedures.
Order tests to be performed during a patient's stay as directed by medical staff.
Work in various departments as needed and assist clinical staff with patients and family members.
Maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.