Clinic Office Assistant - General Surgery Clinic

Community Health Systems • Laredo, TX

16h

About The Position

The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the General Surgery Clinic. The role supports healthcare providers and helps ensure a positive patient experience by managing patient check-in and check-out, appointment scheduling, patient inquiries, payment processing, and accurate recordkeeping. The assistant also performs office and clinic support tasks, including maintaining supplies, coordinating referrals, and following infection control and safety protocols.

Requirements

• 0–2 years of experience in a medical office, clinic, or healthcare administrative setting.
• Proficiency with electronic medical record (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer-service orientation and a professional, courteous demeanor.
• Authorization to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Knowledge of medical terminology, scheduling, billing, and insurance verification.
• Certified Medical Office Administrative Assistant (CMAA) certification.

Responsibilities

• Greet and assist patients during check-in and check-out, ensuring accurate patient information and documentation.
• Schedule patient appointments, obtain pre-certifications, and coordinate testing, procedures, and surgeries with providers.
• Collect time-of-service payments, issue invoices, and process financial transactions in accordance with clinic policies.
• Maintain and update patient records, perform quality control, and address gaps in care.
• Answer phone calls, respond to questions about clinic policies and services, and route messages appropriately.
• Enter charges and code invoices for accurate and timely billing.
• Monitor office and clinic supply inventory and place orders as needed.
• Assist with physician call schedules, provider reimbursements, and license renewals.
• Support clinical staff as needed, including assisting with triage and coordinating patient referrals.
• Maintain a clean and organized work environment while following infection control and safety protocols.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance coverage.
• Generous paid time off (PTO) and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits options including pet insurance, identity protection, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed