Clinic Office Assistant
About The Position
The Clinic Office Assistant is primarily responsible for registering patients upon arrival and pointing them to their first appointment of the day. This position will coordinate registrations between three departments. The applicant will work with all staff to ensure patient satisfaction upon arrival. Also collect copays and payments, processes medical records batches, and answer incoming calls. The Clinic Office Assistant will be responsible for appointment scheduling of physician follow ups and coordination with the infusion scheduler to make sure appointments are in order. This position will perform regular maintenance on provider schedules according to the on-call schedule. May refer patients to support services across the Oncology Service Line. Cross-training may include training in Scheduling and in New Patient Coordination.
Requirements
- Excellent communication skills
- Excellent computer skills
Nice To Haves
- Associate degree preferred but not required
- Three years in a physician’s office
- Previous scheduling experience
- Previous collections experience
- Experience with the Epic EMR
- Office skills
- Knowledge of medical terminology
- Knowledge of insurance terminology
Responsibilities
- Registering patients upon arrival
- Coordinating registrations between three departments
- Ensuring patient satisfaction upon arrival
- Collecting copays and payments
- Processing medical records batches
- Answering incoming calls
- Appointment scheduling of physician follow ups
- Coordination with the infusion scheduler
- Performing regular maintenance on provider schedules according to the on-call schedule
- Referring patients to support services across the Oncology Service Line
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
