Clinical Office Assistant (COA) - Day Surgery Clinic

Advocate Health•West Allis, WI

12d•$21 - $31•Onsite

About The Position

The Clinical Office Assistant (COA) will greet patients and visitors, collect co-payments, and respond to routine requests for information. This role involves scheduling appointments, managing calendars, and coordinating administrative aspects of meetings and travel. The COA will also schedule patients, enter information into the computer system, and coordinate appointments with other departments. Responsibilities include answering and screening telephone calls, triaging clinical calls, and resolving problems. The assistant will assemble, copy, and release patient medical records, and work with the Medical Records Department. Additionally, the COA will generate and distribute reports, manage mail and department documents, and operate office equipment. This role also involves completing referrals, tracking re-authorizations, processing patient registration, and obtaining required information. The position may also include processing billing/reimbursement forms, maintaining logs, performing simple calculations, and assisting with data compilation for reports and meetings.

Requirements

High School Graduate.
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.
Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
Must be able to occasionally lift items weighing up to 20 lbs.
Must have functional speech, vision, and hearing.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program