Clinical Assistant - Surgery

Mount Sinai Health Systems•New York, NY

1d•$27 - $37

About The Position

The Clinical Assistant provides clinical and administrative support to physicians and surgeons and coordinates patient care, serving as a liaison among physicians, patients, families, healthcare providers, homecare providers, and insurance companies. The role supports daily operations across campus and offsite satellite offices, performs assigned patient-care and clerical duties, and mentors and trains less experienced staff. Patient-care duties may include organizing patient flow, assisting patients with mobility and preparation for exams, collecting and processing specimens, performing point-of-care testing and vital signs, assisting with procedures, and relaying instructions. Clerical duties may include managing medical records and charts, obtaining reports and referral information, completing forms, entering orders or preparing prescription refill requests for physician review, and using the EMR or other systems. Depending on departmental needs, the Clinical Assistant may also perform medical scribe functions, phlebotomy, appointment or procedure scheduling, insurance verification, and pre-certification. The role also involves maintaining examination rooms and instruments according to sterilization and infection-control policies, managing supplies and required logs, monitoring expiration dates, and complying with personal protective equipment requirements. The Clinical Assistant provides training and mentoring to Level I Medical Assistant staff and may assist with staff schedules and workflow.

Requirements

High school diploma or GED.
Completion of a Medical Assistant certificate program from an accredited school.
At least 3 years of experience as a Medical Assistant.
BCLS certification from the American Heart Association (AHA).

Nice To Haves

Completion of a Medical Scribe training program if the Scribe role is required by the department.

Responsibilities

Serve as a liaison among physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers, and insurance companies to support quality patient care at campus and offsite satellite offices.
Coordinate the daily activities of physician-team staff to maintain effective and efficient operations.
Organize schedules and patient flow; accompany patients to exam or procedure rooms and assist with walking, transferring, dressing, and exam preparation as needed.
Collect and process specimens, perform point-of-care testing, take vital signs, assist physicians with procedures, relay instructions, answer calls, and provide pertinent information.
Send and receive medical records; obtain lab and imaging reports, hospital notes, and referral information; complete forms and requisitions; and maintain complete, appropriately filed charts.
Enter orders in the EMR or prepare prescription refill requests for review and approval by the ordering physician.
Perform medical scribe functions when directed by the supervising physician and when required by departmental needs.
Inventory, order, or restock medical supplies as applicable.
Set up examination rooms and instruments using sterilization techniques established by hospital and infection-control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, crash carts, and other processes; check expiration dates and dispose of expired items according to institutional policy.
Comply with personal protective equipment requirements for protection against blood and other potentially infectious body fluids, disinfectants, radiation, and other hazardous substances.
Schedule appointments or book surgeries and procedures, or coordinate with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms.
Perform proficient phlebotomy duties when required.
Check, verify, and update insurance information and perform or verify procedure pre-certification as necessary.
Train and mentor Level I Medical Assistant staff.
Assist in establishing Medical Assistant I and II schedules and workflow to meet practice needs and patient volumes.
Perform other duties as assigned.