Clinical Director - Orthopedic Surgery

Washington University in St Louis • Creve Coeur, MO

1d • Onsite

About The Position

Administers planning, developing, organizing and implementing patient support services activities and management systems that support the successful operations, fiscal integrity of the organization, and customer satisfaction for the patients served by the department. Primary Duties & Responsibilities: Administration Designs, coordinates, and implement plans with various leadership members, including care providers and other management staff to provide quality medical services in an efficient and effective manner. Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis. Provides administrative leadership in designated service areas including call center, patient registration, quality and safety, medical records management, and other patient support domains. Tracks key operating statistics and provide management reports. Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan (FPP), other School of Medicine clinical departments, BJC Health Systems entities and other external organizations. Access and implement technology tools in consultation and coordination with FPP and WUSM to meet the demands of patients and providers. Planning Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization. Prioritizes customer service principles for internal and external audiences by developing, implementing, and maintaining service focus programs and mindsets. Organization Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization. Analyzes and evaluates the effectiveness of clinical and patient support operations using new and established clinical practice and service standards and recommends required changes. Implements approved changes. Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities. Directs a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances. Participates in committees and work groups impacting operations such as the FPP, WUSM and medical center hospitals. Ensures coordination of activities with the departmentally-based activities of scheduling, registration, medical records management, and pre-registration. Fiscal Responsibility Administers the operational budget through assignment of accountability to pertinent staff. Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational. Coordinates purchasing to ensure timely and adequate provision of materials required for patient support activities. Participates in the design and utilization of space to accommodate required patient support service activities while conserving and making maximum use of existing resources. Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs. Implements Patient Financial Services’ standards. Human Resources Develops and conducts staff development programs where appropriate. Ensure staff’s certification in patient service quality as required. Conducts performance evaluations. Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Requirements

• Bachelor's degree
• Large Multispecialty Environment With Knowledge Of Clinical Service Operations (10 Years)
• Business Administration
• Data-Driven Decision Making
• Detail-Oriented
• Diagnostic Coding
• Healthcare Management
• Health Care Quality Improvement
• Interpersonal Communication
• Medical Records Management
• Motivating People
• Oral Communications
• Prioritization
• Procedural Coding
• Reimbursement
• Supervision
• Third Party Contracts
• Third Party Payers
• Written Communication

Nice To Haves

• Master's degree

Responsibilities

• Designs, coordinates, and implements plans with various leadership members, including care providers and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements processes to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative leadership in designated service areas including call center, patient registration, quality and safety, medical records management, and other patient support domains.
• Tracks key operating statistics and provide management reports.
• Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan (FPP), other School of Medicine clinical departments, BJC Health Systems entities and other external organizations.
• Accesses and implements technology tools in consultation and coordination with FPP and WUSM to meet the demands of patients and providers.
• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.
• Prioritizes customer service principles for internal and external audiences by developing, implementing, and maintaining service focus programs and mindsets.
• Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization.
• Analyzes and evaluates the effectiveness of clinical and patient support operations using new and established clinical practice and service standards and recommends required changes.
• Implements approved changes.
• Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities.
• Directs a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances.
• Participates in committees and work groups impacting operations such as the FPP, WUSM and medical center hospitals.
• Ensures coordination of activities with the departmentally-based activities of scheduling, registration, medical records management, and pre-registration.
• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service delivery, both medical and operational.
• Coordinates purchasing to ensure timely and adequate provision of materials required for patient support activities.
• Participates in the design and utilization of space to accommodate required patient support service activities while conserving and making maximum use of existing resources.
• Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
• Implements Patient Financial Services’ standards.
• Develops and conducts staff development programs where appropriate.
• Ensures staff’s certification in patient service quality as required.
• Conducts performance evaluations.
• Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager