Clinical Assistant - Surgery

Mount Sinai Health System•New York, NY

About The Position

The Clinical Assistant provides clinical and administrative support to physicians and surgeons and coordinates patient care as a liaison among physicians, patients, families, healthcare providers, homecare providers, and insurance companies. The role also mentors and trains less experienced staff members. The position supports physicians and patients at campus and offsite satellite offices and may include medical scribe duties, appointment or procedure scheduling, phlebotomy, and insurance verification, depending on departmental needs.

Requirements

High school diploma or GED.
Completion of a Medical Assistant certificate program from an accredited school.
At least 3 years of experience as a Medical Assistant.
BCLS certification required; issuing authority must be the AHA.

Nice To Haves

Completion of a Medical Scribe training program if the department requires the scribe role.

Responsibilities

Serve as a liaison among physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers, and insurance companies to support quality patient care at campus and offsite satellite offices.
Coordinate the daily activities of physician team staff to support effective and efficient operations.
Support patient flow by checking schedules, accompanying patients to examination or procedure rooms, assisting with walking, transferring, and dressing, collecting and processing specimens, performing point-of-care testing, and preparing patients for examinations.
Assist physicians with procedures, take vital signs, relay instructions to patients and families, answer calls, and provide relevant information.
Handle clerical tasks, including sending and receiving medical records, obtaining laboratory and imaging reports and referral information, completing forms and requisitions, and maintaining patient charts using the EMR, databases, or manual processes.
Enter orders into the EMR or prepare prescription refill requests for review and approval by the ordering physician.
Perform medical scribe functions as directed by the supervising physician when needed by the department.
Inventory, order, or restock medical supplies as applicable.
Prepare examination rooms and instruments using sterilization techniques established by hospital and infection control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, crash carts, and other areas; check expiration dates and dispose of expired medications and supplies according to institutional policy.
Follow personal protective equipment requirements for protection from blood and other potentially infectious bodily fluids, chemical disinfectants, radiation, and other hazardous substances.
Schedule appointments or book surgeries and procedures, or coordinate with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms.
Perform proficient phlebotomy duties if required.
Check and update insurance information using internal or web sources and perform or verify procedure pre-certification as needed.
Train and mentor Level I Medical Assistant staff.
Assist in establishing Medical Assistant I and II schedules and workflows to meet practice needs and patient volumes.
Perform other duties as assigned.