Front Office Assistant - Internal Medicine Main / ZH

Bayfront Health•Zephyrhills, FL

3d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is in the Internal Medicine Main department at 38051 Market Square Drive, Zephyrhills, Florida, with a schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process requests for medical records according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable policies and legal standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist Billing Service as requested.