Front Office Assistant Manager

Beaver Run Resort & Conference Center•Breckenridge, CO

2d•$60,000 - $64,000•Onsite

About The Position

The Assistant Front Office Manager supports the Front Office Manager in leading daily operations across the Front Desk, Shuttle, and Bell/Guest Services teams. The role helps deliver a seamless arrival, departure, and stay experience by serving as Manager on Duty, resolving escalated guest concerns, supporting scheduling and team development, upholding resort standards, and assisting with front desk and guest service needs. The ideal candidate has strong hospitality experience, a guest-focused mindset, attention to detail, and a positive, solution-oriented approach in a dynamic resort environment. This is an onsite, full-time, year-round position in Breckenridge, Colorado, with benefits eligibility. The schedule is variable and may require weekends and holidays. Transitional housing may be available. Starting salary is $60,000–$64,000 annually, depending on experience, with the ability to earn commissions. The Assistant Front Office Manager serves as Manager on Duty and helps lead daily operations for Front Desk, Bell/Guest Services, and Shuttle teams. The role supports scheduling, timekeeping, attendance tracking, labor management, coaching, training, team development, guest service recovery, and consistent adherence to resort standards, policies, procedures, and safety requirements. The position also supports guest transactions, check-ins, check-outs, reservation assistance, account accuracy, coordination with other departments, and the monitoring of arrivals, departures, VIPs, groups, special requests, and guest preferences.

Requirements

High school diploma or GED.
At least 2 years of front desk, hospitality, guest services, or equivalent experience.
At least 1 year of supervisory or team leadership experience, including the ability to coach, support, and hold team members accountable.
At least 1 year of customer service and/or sales experience focused on creating positive guest experiences.
Strong written and verbal communication skills, including proficiency in written and spoken English.

Nice To Haves

Associate's or bachelor's degree in Hospitality Management, Business, or a related field.
Experience in a ski resort, hotel, or high-volume hospitality environment.
Experience with Springer-Miller Systems or a similar property management system.
Bilingual English/Spanish communication skills.

Responsibilities

Serve as Manager on Duty, providing leadership and timely resolution for escalated guest questions, concerns, and service recovery opportunities.
Help lead daily operations for the Front Desk, Bell/Guest Services, and Shuttle teams.
Assist with scheduling, timekeeping, attendance tracking, and labor management.
Partner with the Front Office Manager to coach, train, develop, and support team members.
Model and reinforce resort standards, policies, procedures, and service expectations.
Create a welcoming experience for guests and homeowners through attentive, professional, solution-focused service.
Support front desk operations, including guest transactions, check-ins, check-outs, reservation support, and accurate account handling.
Respond to guest questions and requests in person, by phone, and by email with timely, accurate information.
Coordinate with Housekeeping, Maintenance, Reservations, Sales, and other departments on guest needs, operational updates, special requests, and service recovery.
Assist with daily shift operations, ensuring appropriate coverage, smooth workflow, and consistent service delivery.
Monitor arrivals, departures, VIPs, groups, special requests, and guest preferences, and help ensure relevant details are communicated and carried out.
Coach team members on the floor, provide direction and follow-up, and hold staff accountable to service standards and operational processes.
Resolve guest concerns with sound judgment, empathy, and a service recovery mindset.
Follow and reinforce safety procedures, report concerns, support team compliance, and adhere to applicable regulations.
Identify opportunities to improve processes, communication, and the guest experience while supporting a positive, collaborative team environment.

Benefits

Performance-based bonus opportunities, subject to eligibility, performance, and time worked.
Convenient onsite parking near the lifts.
Employee ski pass purchasing program.
Hotel and dining discounts.
Flexible time off.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Long-term disability insurance.
Optional life, disability, and other voluntary benefits.
401(k) retirement plan with company match.
Transitional housing may be available.