Assistant Front Office Manager

Pyramid Global Hospitality•Bellevue, WA

23h•Onsite

About The Position

Pyramid Global Hospitality is hiring an Assistant Front Office Manager for InterContinental Seattle Bellevue, a luxury hotel in downtown Bellevue with 208 guest rooms and 12,000 square feet of meeting and event space. The role helps lead front desk and guest services operations, primarily serving as Manager on Duty during PM shifts, and supports seamless hotel operations and exceptional guest experiences. The position involves supervising, training, and supporting Front Office colleagues; responding to guest needs and concerns; maintaining service and safety standards; and coordinating with other hotel departments. Compensation is $28.50–$29.50. The role requires flexibility to work nights, overnights, weekends, and holidays and the ability to stand for up to eight hours per day or extended periods.

Requirements

At least one year of Front Office or Guest Services experience, including supervisory experience, or an equivalent combination of education and practical experience.
Ability to maintain a valid and current Food Handler’s card in case In-Room Dining orders are requested.
Effective communication skills for interacting with associates, guests, and the leadership team.
Strong problem-solving, reasoning, motivational, organizational, and training abilities.
Flexibility to work nights, overnights, weekends, and holidays.
Ability to stand for up to eight hours per day or extended periods.
Fundamental understanding of luxury standards.

Nice To Haves

Experience with Opera Cloud PMS; advantageous but not mandatory.
Luxury hospitality experience or knowledge; preference given to candidates with this background.

Responsibilities

Assist with all aspects of front desk and guest services operations during the assigned shift.
Conduct inventory of supplies and inform leadership of necessary purchases.
Serve primarily as Manager on Duty during PM shifts, ensuring smooth hotel operations and exceptional guest service.
Supervise colleagues’ performance, provide feedback, and initiate corrective or disciplinary actions when necessary in accordance with company policies.
Promptly inform management of potentially serious issues.
Ensure staff are adequately trained and equipped to perform their duties.
Champion onboarding of new hires and training of Front Office team members.
Provide guests with prompt, professional attention and make them feel welcome throughout their stay.
Address and log guest complaints and escalate concerns when necessary.
Apply service recovery measures to ensure guest satisfaction.
Communicate VIP guests’ needs and special requests to staff and ensure they are carried out.
Contribute to achieving AAA and Forbes Luxury standards.
Collaborate toward departmental goals for guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
Ensure procedures are followed to protect financial transactions and guest safety.
Conduct routine inspections of the front office and public areas and address deficiencies.
Coordinate with Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and retail vendors to support teamwork and service quality.
Perform other duties as assigned.

Benefits

Paid time off accruing at 2.15 hours for every 40 hours worked, approximately 14 days.
Seven paid holidays and two floating holidays.
Medical, dental, and vision insurance available on the first of the month after the start date.
Competitive matching 401(k).
Health Savings Account.
Healthcare Flexible Spending Account.
Supplemental medical insurance, including accident, critical illness, and hospital indemnity coverage.
Supplemental short-term disability insurance.
Basic life and accidental dismemberment insurance.
Basic long-term disability insurance.
Optional life insurance buy-ups.
Employee Assistance Program.
Pet insurance.
Competitive salary.
Cash incentive programs.
Part-time associates accrue sick time at one hour for every 30 hours worked.