Assistant Front Office Manager
About The Position
Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager. This role involves overseeing the Front Office and Guest Services, including conducting interviews, departmental trainings, and providing hands-on support. The Assistant Front Office Manager will ensure seamless communication between departments regarding guest needs, assist with performance evaluations and staff discipline, and coordinate guest arrivals and departures. This position also involves working with internal departments on billing, blocking rooms for special attention guests and groups, and ensuring all financial and credit procedures are followed. The role requires following up on guest requests and taking action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees, especially when senior managers are not available. The Assistant Front Office Manager must respond swiftly and effectively in any hotel emergency or safety situation and resolve customer complaints with the highest level of hospitality and professionalism.
Requirements
- 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
- Must be flexible with schedule – Able to work weekdays, weekends, holidays, evenings and some overnights.
- Requires reading, writing and oral proficiency in the English language
- Must provide work authorization document - proof of eligibility to work in the United States of America
Responsibilities
- Always offer professional and engaging service
- Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on support
- Ensure communication between pertinent departments is seamless regarding any special needs with guests
- Assist in conducting performance evaluations and disciplines staff when needed
- Coordinate arrivals, departures for guests
- Work with internal departments regarding billing
- Block rooms for arrivals to ensure proper handling of special attention guest, return guest and groups
- Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager
- Follow-up with guest requests
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.
- Responds swiftly and effectively in any hotel emergency or safety situation.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
Benefits
- Fully paid for medical, dental, and vision insurance for employee and plus one.
- Holiday, vacation, and sick pay.
- 401k participation with a company matching program.
- Complimentary stays at Four Seasons worldwide (subject to availability).
- Free employee meals prepared by the culinary team.
- Complimentary dry cleaning of employee uniforms.
- Free employee parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
