Assistant Front Office Manager

Marriott•Lancaster, PA

11d•$52,000 - $56,000

About The Position

The Assistant Front Office Manager leads front-office operations to deliver welcoming, efficient guest service from check-in through check-out. The role supports smooth check-ins, resolves guest issues, maintains front-office standards and procedures, and helps keep occupancy and revenue on track. It also involves motivating, coaching, and guiding the front-desk team; anticipating and resolving operational problems; applying rate strategies to maximize room revenue; and communicating effectively with guests and team members. This is an overtime-eligible manager position, and overtime applies and is calculated accordingly.

Requirements

A two-year college degree and at least three years of related experience, or a four-year college degree and at least one year of related experience.
Five or more years of progressive experience in a hotel or related field, including supervisory experience.
Proficiency with Windows operating systems, spreadsheets, and word processing.
Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
A valid driver's license from the applicable state.

Responsibilities

Deliver welcoming, attentive service to guests throughout their stay, from check-in to check-out.
Motivate, coach, and guide the front-desk team while maintaining standards and smooth procedures.
Anticipate and resolve issues to support seamless operations and positive guest experiences.
Use rate strategies to maximize room revenue and help keep occupancy and revenue on track.
Communicate clearly with guests and coordinate effectively with the team.