Front Office Assistant Manager
About The Position
The Front Office Assistant Manager supports the daily operation of the Grand Gardner Hotel’s front desk and guest service functions. The role assists with scheduling, coaching, training, and supporting front office team members, helps ensure outstanding guest service, resolves guest concerns, and contributes to efficient front desk operations. The ideal candidate is an approachable hospitality professional who enjoys interacting with guests and supporting coworkers. They are organized and adaptable, and can balance guest service with operational responsibilities. Previous hotel, front desk, or hospitality supervisory experience is preferred. Experience with hotel property management systems and guest service operations is highly desirable.
Requirements
- Strong communication, problem-solving, and organizational skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to remain standing and walk for extended periods during shifts.
- Ability to frequently use computers, phones, and office equipment.
- Ability to occasionally lift and carry items weighing up to 25 pounds.
- Ability to move throughout guest and hotel public areas as needed.
- Ability to work in a fast-paced hospitality environment with changing priorities.
Nice To Haves
- Previous hotel, front desk, or hospitality supervisory experience.
- Experience with hotel property management systems and guest service operations.
Responsibilities
- Provide exceptional guest service and support front desk operations.
- Assist with team scheduling, training, and coaching efforts.
- Support daily hotel operations while maintaining service standards.
- Monitor guest requests, service concerns, and operational priorities.
- Ensure compliance with cash handling and guest accounting procedures.
- Communicate effectively with guests, team members, and leadership.
- Work independently while supporting team success.
Benefits
- Employee Stock Ownership Plan (ESOP), with stock issued annually
- Accrued paid time off and holiday pay
- Health, dental, and vision insurance
- Free health clinic available to employees and their dependents
- 401(k) with employer matching
- Free life insurance
- Hotel stay and on-property dining discounts
- Flexible scheduling whenever possible
- Free 24/7 access to an onsite workout center with personal trainers at Urschel’s Chesterton facility
- Professional development support
- Support for community involvement and philanthropy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
