Assistant Front Office Manager

The Dewberry Charleston • Charleston, SC

4h

About The Position

The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of guest reception, reservations, concierge, and the bell/valet team. The role provides profitable financial management and proactive strategic leadership, and contributes as an active business partner in supporting The Dewberry’s goals, objectives, vision, mission, and values.

The position leads by example, supports department operations, and provides direct guest service as needed. It helps ensure an exceptional arrival and departure experience, supports profit and flow-through strategies, reviews financial and labor reports, and assists with training, recruiting, teammate engagement, scheduling, payroll, and department meetings. The role also supports hotel life-safety systems and emergency response.

Requirements

• At least two years of supervisory experience in a hotel setting.
• Advanced skills in Microsoft Office Suite.
• Ability to adapt quickly to new software products.
• Consistent punctuality and reliable attendance.
• Ability to work nights, overnights, weekends, and holidays as business levels require.
• Excellent driving record.
• Exceptional guest recovery skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead by example, support department operations, and provide direct service to guests as needed.
• Oversee the arrival and departure experience and ensure guest expectations are exceeded.
• Assist in creating and implementing profit- and flow-through-enhancing strategies and programs.
• Review daily financial and labor reports and recommend operational adjustments to help achieve annual budget forecasts.
• Assist in creating, implementing, and executing department training, recruiting, and pre-shift programs.
• Assist with teammate engagement, scheduling, payroll, counseling, and quarterly department meetings.
• Support the hotel’s life-safety systems and be prepared to handle emergency situations effectively.

Benefits

• 401(k) with 4% company match.
• Education reimbursement.
• Paid maternity leave.
• Complimentary downtown parking.
• Complimentary dry cleaning.
• Complimentary daily lunch buffet.
• Health and supplemental insurance.
• Optional supplemental coverages.
• Financial advising with Roadside Capital.
• Competitive pay.
• Advancement and growth opportunities.
• Flexible paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed