Front Office Agent (Overnight Relief) - Aman New York

Aman • New York, NY

5d

About The Position

The Front Office Agent provides hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit. This role supports the guest experience at Aman New York, an ultra-luxury hotel in Manhattan’s Crown Building, and is responsible for delivering warm, personalized hospitality. The hourly compensation rate is $37.91.

Requirements

• At least 1 year of related luxury hotel experience.
• Proficiency in Windows, Word, Excel, and PowerPoint.
• Excellent written and verbal English communication skills.
• Ability to handle guest requests and concerns efficiently, calmly, and genuinely.
• Ability to stay organized, manage time wisely, and demonstrate strong attention to detail.
• Sensitivity and inclusiveness toward cultural nuances.
• Ability to handle confidential materials and matters with full discretion.
• Ability to manage multiple tasks in an intense, fast-paced environment.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.

Nice To Haves

• Graduate of hotel school or a college degree.
• Opera PMS knowledge.
• Ability to speak multiple languages.

Responsibilities

• Perform assigned Front Office functions to prepare and deliver an ideal Aman New York journey for guests.
• Check in and check out hotel guests and Club Members.
• Manage guest and Club Member movement chats, including arrivals and departures.
• Maintain the quality of the guest history database.
• Respond promptly, efficiently, and courteously to guests and team members, and follow up on requests.
• Respond to guest and leadership feedback related to guest satisfaction and focus on improvement.
• Maintain in-depth knowledge of New York City activities, directions, travel times, costs, and transportation options.
• Maintain clean, neat, and organized surroundings and help ensure a safe, positive environment.
• Attend scheduled pre-shift and departmental meetings and stay current on Aman New York developments and procedures.
• Perform other reasonable duties as required by the Front Office Management Team.

Benefits

• Competitive benefits package.
• International career opportunities in a rapidly expanding company.
• Career journey support.
• Comprehensive and generously subsidized health benefits program.
• Safe Harbor 401K Plan.
• Complimentary stays at other Aman properties.
• Discounts at Aman New York restaurants and the Aman Retail online store.
• Wellness events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed