Assistant Front Office Manager - Overnight Relief

Arlo NoMad • New York, NY

5d

About The Position

Arlo Hotels is seeking an Assistant Front Office Manager responsible for daily front desk operations and coordination with areas that affect guest service. The role plans, directs, and coordinates activities to deliver exceptional service, provides operational support, shares information, and trains, motivates, and recognizes team members. The position requires independent judgment and initiative while supporting the operational activities of the front office team within hotel guidelines and maintaining acceptable profit margins. It supervises Lobby Hosts, supports room sales and revenue, manages same-day room inventory and rate yielding, and helps create memorable guest experiences.

Requirements

• Minimum 2–3 years in a management position.
• Experience in hospitality or customer service.
• Opera experience.
• A combination of education and experience that provides the skills and knowledge needed for successful performance.

Nice To Haves

• Hospitality diploma or degree preferred.

Responsibilities

• Treat guests with courtesy and respect and demonstrate honesty and integrity.
• Supervise the Front Office Department and Lobby Hosts.
• Conduct pre-shift meetings, briefings, orientations, training, and departmental meetings.
• Communicate effectively with staff and use development reviews and training to support team members.
• Motivate, train, mentor, and develop team members.
• Maximize room sales, room revenue, and profit.
• Help lead and supervise front office operations to provide courteous service while maintaining acceptable profit margins.
• Assign, coordinate, and supervise Lobby Hosts’ work activities.
• Prepare team schedules, complete payroll, and monitor labor costs against occupancy and operational demands.
• Ensure shift closings, room deposits, refunds, rebates, and required paperwork are completed.
• Conduct performance reviews for reporting team members.
• Respond to emergencies, complete incident reports, and follow up with guests and staff.
• Manage same-day room inventory and rate yielding.
• Take responsibility for correcting service problems and creating memorable guest experiences.
• Embrace and effectively represent Arlo Hotels’ values and culture.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) after one year
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed