Assistant Front Office Manager - Overnight Relief

Arlo NoMad•New York, NY

About The Position

Arlo Hotels is seeking an Assistant Front Office Manager to oversee the daily operation of the front desk and coordinate with other areas affecting guest service. The role plans, directs, and coordinates activities to deliver exceptional service, while providing operational support and sharing information with team members. It includes training, motivating, recognizing, and developing the front office team, and requires independent judgment and initiative. The Assistant Front Office Manager supervises Lobby Hosts, supports front office operations within hotel guidelines, and helps maintain courteous service while achieving acceptable profit margins. The position also oversees room sales and revenue, same-day inventory and rate yielding, labor costs, schedules, payroll, shift closings, deposits, refunds, rebates, and required paperwork. The role responds to emergencies, documents incidents, follows up with guests and staff, and takes responsibility for resolving service problems and creating memorable guest experiences.

Requirements

Minimum 2–3 years in a management position.
Hospitality or customer service experience.
Opera experience.
Education and experience that provide the skills and knowledge needed for successful performance.

Nice To Haves

Hospitality diploma or degree preferred.

Responsibilities

Treat guests with courtesy and respect, and demonstrate honesty and integrity.
Supervise the Front Office Department and Lobby Hosts.
Lead and supervise front office operations to provide courteous service while maintaining acceptable profit margins.
Conduct pre-shift meetings and communicate with staff through briefings, orientation, training, meetings, and developmental reviews.
Motivate, train, mentor, recognize, and develop team members.
Assign, coordinate, and supervise Lobby Hosts' work activities.
Maximize room sales, revenue, and profit.
Prepare team member schedules, complete payroll, and monitor labor costs against occupancy and operational demands.
Ensure shift closings, room deposits, refunds, rebates, and required paperwork are completed.
Conduct performance reviews with reporting team members.
Manage same-day room inventory and rate yielding.
Respond immediately to emergency situations, complete incident reports, and follow up with guests and staff.
Take personal responsibility for correcting service problems and creating memorable guest experiences.
Embrace and demonstrate Arlo Hotels' values and culture.