Overnight Front Office Manager

HM Alpha Hotels & Resorts • Houston, TX

2d

About The Position

The Overnight Front Office Manager oversees overnight hotel operations, ensuring a seamless guest experience, maintaining service and brand standards, and providing leadership and support to the Front Office and Night Audit teams. Serving as the overnight Manager on Duty, this role responds to guest needs, resolves operational issues, and ensures the hotel is secure and prepared for the following day.

Requirements

• At least 1 year of experience in hotel Front Office, Night Audit, or a related hospitality role.
• Strong leadership and team management skills in a hotel or hospitality environment.
• Excellent communication and interpersonal skills with a guest-focused mindset.
• Strong attention to detail and organizational skills, particularly with financial and operational responsibilities.
• Ability to work independently, make sound decisions, and resolve issues calmly under pressure.
• Flexibility and dependability to work overnight shifts, weekends, and holidays as needed.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently and effectively.
• High school diploma or equivalent.

Nice To Haves

• Previous supervisory or leadership experience.
• Night Audit experience.
• Additional coursework or certification in hospitality or a related field.

Responsibilities

• Oversee overnight hotel operations as Manager on Duty and maintain a safe, secure, and welcoming environment.
• Supervise, support, and guide Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs and concerns and handle service recovery while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance; HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED