Front of House Manager

Topgolf•Virginia Beach, VA

20d

About The Position

Topgolf is a sports entertainment company offering high-energy, high-volume venues that bring together golf, food and beverage, events, and entertainment. The Front of House Manager leads the guest-facing team in delivering best-in-class service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are staffed and operating effectively. The manager also handles general operational responsibilities, including opening and closing, shift management, hiring, scheduling, and team development. The guest experience is the priority. The role requires schedule flexibility, including evenings, weekends, and holidays, and availability for extended hours during peak periods, special events, and high-volume seasons.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Flexible availability to work evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced, high-energy venue.
Ability to work outdoors in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue with moderate to high background noise.
Ability to remain stationary for periods while doing desk-based tasks, including computer work and document review.

Responsibilities

Set daily service and hospitality standards across the front of house.
Stay visible on the floor and interact with guests to assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are staffed and functioning efficiently.
Supervise front of house team members and coach them in the moment.
Encourage team member engagement and build a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input and act on findings.
Hold team members accountable for meeting and exceeding guest expectations.
Communicate clear goals, roles, and expectations to team members, and coach them in delivering hospitality.
Maintain focus, urgency, and operational standards during high-volume or challenging periods.
Adapt communication to guests, team members, and leadership, and listen and respond clearly.