Front of House Manager

The Friendly Toast • Portland, ME

54d • $62,000 - $72,000

About The Position

The Friendly Toast is an all-day brunch and bar restaurant featuring an eclectic, scratch-made menu. The Front of House Manager oversees daily restaurant operations, leads and develops employees, and helps ensure high-quality customer service in a welcoming and inclusive environment. The role works with the executive chef to maintain a diverse, scratch-made menu and supports inventory management, supply ordering, and compliance with health and safety regulations. Hours may vary when managers cover for employees or respond to emergencies. The position may require performing all restaurant-level functions, including delivery when needed, and requires weekend work.

Requirements

• Experience in restaurant management, including hiring, training, and supervising employees.
• Proven track record of providing exceptional customer service and fostering a positive workplace culture.
• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of health and safety regulations and experience managing inventory and ordering supplies.
• Passion for scratch-made food and commitment to providing an inclusive and welcoming environment for all guests and team members.
• Ability to perform prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motions.
• Ability to work with hot, cold, and hazardous equipment and operate phones, computers, printers, and other office equipment.
• Availability to work weekends.

Responsibilities

• Oversee daily restaurant operations, manage staff, and ensure high-quality customer service.
• Hire, train, and schedule employees to maintain adequate coverage and strong team performance.
• Manage inventory, order supplies, and ensure compliance with health and safety regulations.
• Collaborate with the executive chef to develop and maintain a diverse, scratch-made menu that exceeds guest expectations.
• Provide a welcoming and inclusive environment for guests and team members.
• Evaluate employee performance, provide feedback, and implement performance improvement plans as necessary.
• Fill in for employees or respond to emergencies as needed.
• Perform restaurant-level functions, including delivery when needed.

Benefits

• 40 hours of sick time each year
• 80 hours of paid time off
• Medical, dental, vision, and other supplementary benefits
• 401(k) plan options with employer match
• Flexible schedule
• Referral program
• Two paid holidays a year (Christmas Day and Thanksgiving Day)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed