Front of House Manager - Sacramento

Action Property Management•Sacramento, CA

25d•$85,000 - $95,000•Onsite

About The Position

Action Property Management is seeking an experienced, service-driven Front of House Manager to lead hospitality operations at a large-scale residential community in Sacramento, California. The manager oversees daily resident-facing hospitality and amenity services, ensuring interactions reflect warmth, professionalism, and genuine care. The role focuses on creating memorable resident experiences, anticipating needs, building relationships, and delivering personalized, five-star service. The Front of House Manager leads and develops the Amenity Ambassadors team, establishes elevated service standards, oversees schedules and coverage, resolves resident concerns, and improves service quality. The manager also collaborates with the Director of Resident Experience on engagement initiatives, events, and amenity programming, and develops operational procedures and training programs.

Requirements

At least 5 years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
At least 3 years of supervisory or management experience leading customer-facing hospitality teams.
Demonstrated success developing teams and delivering exceptional guest or resident experiences.
Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
Exceptional communication, interpersonal, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced, service-focused environment.
Strong organizational skills and experience with scheduling, staffing, and performance management.
Flexibility to work evenings, weekends, and holidays as operational needs require.

Nice To Haves

Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
Experience overseeing concierge, guest relations, front desk, or amenity operations.
Background in luxury residential communities, private clubs, or resort-style properties.
Experience implementing hospitality training programs and service quality initiatives.

Responsibilities

Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
Recruit, train, coach, and develop Amenity Ambassadors, fostering service excellence and accountability.
Establish and maintain elevated hospitality standards and consistent, personalized service across resident touchpoints.
Oversee staffing schedules, daily assignments, and service coverage.
Build relationships with residents, anticipate their needs, and resolve concerns professionally and discreetly.
Conduct service observations, provide coaching, and identify opportunities to enhance the resident experience.
Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
Develop and implement operational procedures, training programs, and service quality standards.