Front of House Manager - Sacramento
About The Position
Action Property Management is seeking an experienced, service-driven Front of House Manager to lead hospitality operations at a large-scale residential community in Sacramento, California. The role oversees resident-facing hospitality and amenity services, ensuring interactions reflect warmth, professionalism, and care. The manager will lead and develop a team, maintain elevated hospitality standards, and create personalized resident experiences. The position includes responsibility for daily front-of-house operations, staffing and scheduling, resident relationships, service quality, operational procedures, training, resident engagement initiatives, special events, and amenity programming. The role requires flexibility to work evenings, weekends, and holidays when operational needs require.
Requirements
- At least 5 years of hospitality or guest services experience.
- At least 3 years of supervisory or management experience leading customer-facing hospitality teams.
- Demonstrated success developing teams and delivering exceptional guest or resident experiences.
- Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, service-focused environment.
- Strong organizational skills, including experience with scheduling, staffing, and performance management.
- Flexibility to work evenings, weekends, and holidays as operational needs require.
Nice To Haves
- Experience in luxury hotels, resorts, private clubs, or upscale residential communities.
- Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
- Experience overseeing concierge, guest relations, front desk, or amenity operations.
- Background in luxury residential communities, private clubs, or resort-style properties.
- Experience implementing hospitality training programs and service quality initiatives.
Responsibilities
- Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
- Recruit, train, coach, and develop Amenity Ambassadors, fostering service excellence and accountability.
- Establish and maintain elevated hospitality standards and consistent, personalized service across resident touchpoints.
- Oversee staffing schedules, daily assignments, and service coverage.
- Build relationships with residents, anticipate their needs, and resolve concerns professionally and discreetly.
- Conduct service observations, provide coaching, and identify opportunities to improve the resident experience.
- Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
- Develop and implement operational procedures, training programs, and service quality standards.
Benefits
- Competitive salary.
- Health insurance.
- 401(k) matching for qualifying team members.
- Flexible paid time off.
- Sick time.
- Holiday pay and company-observed holidays for qualifying team members.
- Birthday holiday.
- Medical, dental, and vision insurance.
- Pet insurance.
- 401(k) with company match.
- Life and disability support for qualifying team members.
- Career growth and development opportunities.
- Access to industry-leading tools and resources.
- Training and tools to support performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
