FOH Manager Temporary Position

Paradies Lagardère•Richmond, BC

30d•CA$50,000 - CA$60,000•Onsite

About The Position

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. About Us: Pacific Farms Market, located in Vancouver International Airport. Our “farm-to-flight” concept brings the best of British Columbia’s local flavors to travelers, featuring partners like Purebread, 49th Parallel Coffee, and Fresh Ideas Start Here. We are dedicated to delivering fresh, locally sourced meals with warm hospitality that reflects our First-Class Standards. All Paradies Lagardère positions, including the Front of House Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests, as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:

Requirements

Knowledge of basic computer, 10-key or Point of Sale functions.
Ability to understand verbal English, i.e. basic guest requests related to food service.
Ability to write and read basic English
Ability to greet and converse with customers and staff in a friendly and professional manner at all times
Ability to handle, count and balance cash receipts.
Take initiative to assist with smooth daily operations
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs.
Proficiency required in reading and writing, Microsoft Office Suite, and mathematics
Any combination of education, training and work experience that provides the required knowledge, skills, and abilities.
Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Proficiency required in reading, writing, and mathematics, in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
Willing to participate in an airport security background check.

Nice To Haves

Prior restaurant / market experience preferred
Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.

Responsibilities

Close out registers and run required reports on a daily basis
Collect employee cash drops
Special cleaning projects or tasks
Properly process guest checks if needed
Maintain “Every Team Member, Every Day” - “Every Guest, Every Time” focus, working tenaciously to ensure all guest have an overall positive experience
Comply with and enforce company and store policies including but not limited to Time and Attendance, Cash Handling, Workplace Safety, etc.
Create and provide discipline to employees as needed and with approval from GM
Provide change to employees as needed
Assist with end of month procedures. i.e., inventories
When needed, assist with the ordering of supplies.
Communicate with Management on a daily basis informing them of daily activities occurring in the store by noting it in the logbook.
Ensure all computers and printers have adequate paper and any other required supplies
Report all incidents, emergencies and pertinent information to General Manager and Director of Operations as soon as possible
Ensure cleanliness of store is maintained at all times
Assist in expediting food and ensure all guest meals are complete and satisfying
Adhere to, foster, and enforce all aspects of the company training program, including new hire training and ongoing training.
Provide all employees with a superior example of leadership, including but not limited to, friendly and efficient customer service, upbeat and positive attitude towards co-workers and customers
Follow and enforce workplace safety rules and the procedure for handling workplace accidents
Understand and promote company philosophies and guest service standards
Misc. administrative duties i.e., waste tracking, payroll / time keeping, banking, scheduling, new hire paperwork, filing etc.
Perform general cleaning tasks using standard, approved cleaning products as assigned by the manager.
Perform any side work or related duties associated with the general operations of the restaurants.
Perform any and all other duties asked of you related to the operation and success of the restaurant.