Client Services Manager- Temporary Position

All Ways Caring HomeCare•VANCOUVER, WA

About The Position

The Client Services Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients receiving care in their homes. The role involves supervising and guiding caregivers, coordinating employee schedules, resolving problems proactively, maintaining relationships with clients and referral and payor partners, ensuring accurate documentation, and conducting periodic home visits and safety checks. The position is a temporary role.

Requirements

Prior scheduling and management or supervisory experience.
Ability to work independently with good judgment; accountable and reliable.
Valid driver’s license and auto insurance.
Effective verbal and written communication skills.
Excellent customer service skills.
Self-motivated, well-organized, and able to manage client or employee needs with urgency in a fast-paced environment.
Friendly, compassionate, and able to build positive relationships and partnerships.

Nice To Haves

Associate or bachelor’s degree in business, Nursing, Social Services, or a related field of study is preferred, subject to regulatory requirements.

Responsibilities

Oversee quality care and overall client satisfaction.
Supervise and provide guidance to caregivers who provide direct care to clients.
Manage employee scheduling, identify problem situations, and implement proactive solutions.
Maintain strong, positive relationships with referral partners, payor sources, and clients.
Ensure proper documentation and record-keeping.
Conduct periodic home visits and safety checks.