Client Services Manager- Temporary Position

BrightSpring Health Services•Vancouver, WA

About The Position

The Client Services Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients receiving care at home. The role oversees individualized care delivery, supports caregivers, manages employee scheduling, and maintains relationships with clients and referral and payor partners. The position also includes documentation, record-keeping, periodic home visits, and safety checks. All Ways Caring HomeCare provides tailored care and support to help people remain at home while maximizing their dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.

Requirements

Prior scheduling and management or supervisory experience.
Ability to work independently with good judgment.
Valid driver’s license and auto insurance.
Effective verbal and written communication skills.
Excellent customer service skills.
Accountable and reliable.

Nice To Haves

Associate or bachelor’s degree in business, nursing, social services, or a related field of study; preferred subject to regulatory requirements.

Responsibilities

Oversee quality care and overall client satisfaction.
Supervise and guide caregivers who provide direct care to clients.
Manage employee scheduling, identify problem situations, and implement proactive solutions.
Maintain strong, positive relationships with referral partners, payor sources, and clients.
Ensure proper documentation and record-keeping.
Conduct periodic home visits and safety checks.