FOH Manager

Harper Associates • Saint Clair Shores, MI

3d

About The Position

A well-established local café specializing in freshly baked pastries, artisan breads, and specialty coffee is seeking a Front of House Manager to lead daily operations and elevate the customer experience. This is a hands-on hospitality leadership role focused on developing a strong team, improving service standards, and creating a welcoming atmosphere for guests while maintaining the café’s quality and neighborhood charm.

The manager will oversee front-of-house operations, including staffing, scheduling, team performance, cleanliness, presentation, and organization. The role also involves identifying improvements to service, workflow, and operational efficiency and helping shape the café’s continued success. The position offers a salary of up to $60,000, depending on experience, and a schedule with no late nights.

Requirements

• Previous experience in restaurant, café, coffee shop, or other hospitality management.
• Passion for customer service and commitment to exceeding guest expectations.
• Strong leadership skills, including the ability to motivate, coach, and develop a team.
• Hands-on management style and willingness to lead by example.
• Excellent communication, organization, and problem-solving skills.
• Proactive mindset and genuine interest in improving service standards and operations.

Responsibilities

• Lead daily front-of-house operations to provide a smooth, welcoming, and efficient guest experience.
• Train, coach, and develop team members to deliver outstanding customer service.
• Establish and reinforce service standards that enhance the guest experience.
• Identify opportunities to improve service, workflow, and operational efficiency.
• Foster a positive, team-oriented culture focused on hospitality and accountability.
• Oversee staffing, scheduling, and day-to-day team performance.
• Maintain high standards of cleanliness, presentation, and organization throughout the café.
• Build customer loyalty by creating a friendly, consistent, and memorable experience.
• Take ownership of front-of-house operations and contribute to the café’s continued success.

Benefits

• Salary up to $60,000, depending on experience.
• No late nights and a schedule described as supporting better work-life balance.
• Opportunity to make a meaningful impact on service quality and the overall guest experience.
• Collaborative environment centered on quality products, great coffee, and genuine hospitality.
• Opportunity to take ownership of front-of-house operations and help shape the café’s continued success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed