FOH Manager

SanTan Brewing + Distilling•Chandler, AZ

1d•Onsite

About The Position

SanTan Brewing Co. is hiring an experienced Front of House team leader to help manage daily operations at its Downtown Chandler location. The Hourly Manager works alongside the team as a server, bartender, and manager, helping create a safe, positive environment and deliver quality customer service. The role reports to the General Manager and Operations Manager and joins a team of more than 100 production and restaurant staff. Typical operating hours for the role fall between 9 a.m. and 1 a.m. on a staggered basis, with occasional work outside those hours as needed. The position requires flexibility, strong organization, customer-service skills, and the ability to learn and contribute to team dynamics. Applicants must complete SanTan Brewing Company’s application to be considered for an interview.

Requirements

At least 3 years of casual or fine-dining service experience; restaurant experience is required.
At least 1 year of management experience.
Experience as a front-of-house server, bartender, and manager at a neighborhood family-style restaurant or bar; nightclubs and resorts do not meet this stated experience description.
Flexible, open availability.
Strong aptitude for learning, organization, innovation, customer service, and team dynamics.
A positive attitude, outgoing personality, strong work ethic, and ability to be a productive teammate.
Passion for customer service and craft beer.
Ability to work in a kitchen or restaurant environment that may be loud, hot, crowded, or have wet or slippery floors.
Ability to bend, crawl, twist, turn, lift, kneel, climb ladders and stairs, and stand for prolonged periods.
Ability to work indoors and outdoors.
Ability to repeatedly and safely lift or carry objects weighing 35 pounds above waist level, and occasionally move heavy objects weighing 165 pounds with a hand truck or pallet jack.
High school diploma or equivalent.
Must complete the SanTan Brewing Company application to be considered for an interview.

Nice To Haves

Food Safety Certification.
Arizona Title IV Responsible Alcohol Serving Certificate.

Responsibilities

Uphold company values and policies and promote a safe, positive work environment.
Help ensure proper restaurant setup, opening and closing duties, and cleanliness of work areas.
Work weekends and holidays.
Coach and develop a diverse team while working alongside employees as a server, bartender, and manager.
Assume duties such as hosting, expo, server assistance, serving, and bartending as needed to provide guidance and training.
Maintain floor awareness and support coworkers across areas of the restaurant while ensuring guests receive excellent customer service.
Follow required safety policies, programs, and standard operating procedures.
Request real-time assistance from supervisors or other managers when needed.
Communicate respectfully with coworkers and other members of the SanTan team.
Apply a safety-first mindset and attend to quality, detail, and accuracy.
Use computer programs and systems including Microsoft Excel, Word, Gmail, the scheduling system, and the point-of-sale system.
Continuously evaluate work practices to support quality, safety, efficiency, and improvement.
Communicate effectively and openly with team members and multitask while following standard operating procedures.