Front of House Manager

Topgolf•Atlanta, GA

22d

About The Position

Topgolf is seeking a Front of House Manager to lead the guest-facing team in delivering excellent service and hospitality. The role focuses on coaching team members, driving guest satisfaction, and ensuring venue areas are staffed and operating effectively. The manager is also responsible for general operations, including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience is the priority. The position requires a flexible schedule that includes evenings, weekends, and holidays, with extended hours during peak periods, special events, and high-volume seasons.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain licenses and certifications required for the location.
Must be 21 years of age or older where required by state or local law.
Flexible availability for evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced venue environment.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement conditions.
Ability to communicate clearly in environments with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including working at a computer and reviewing documents.

Responsibilities

Set daily service and hospitality standards across the front of house.
Stay visible on the floor, interact with guests, assess their experience, and take action to improve it.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are staffed and functioning efficiently.
Supervise front of house team members and coach them in the moment.
Promote team member engagement and a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up on completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather and act on guest satisfaction input, hold team members accountable to guest expectations, address gaps in meeting guest needs, and align daily operations and behaviors with outstanding guest experiences.
Communicate goals, roles, and expectations; coach team members in hospitality; leverage their strengths; and recognize team efforts.
Maintain focus and urgency during high-volume periods, use business metrics to maximize profitability, and maintain operational standards under challenging circumstances.
Adapt communication to guests, team members, and leadership; encourage candid communication; listen actively; and help remove communication barriers.