Front of House Manager

Topgolf•Nashville, TN

21d

About The Position

The Front of House Manager leads guest experience, team development, and front-of-house operations in a high-energy, high-volume Topgolf venue. The manager sets service and hospitality standards, remains visible on the floor to assess and improve guest experiences, and ensures guest areas are appropriately staffed and operating efficiently. The role supervises and coaches team members, supports hiring and scheduling, and builds an engaged team culture based on care and accountability. The manager executes opening and closing procedures, manages assigned shifts, uses business metrics and guest feedback to improve performance, and works to maximize revenue and profit within their area. They also support ordering, inventory, and facilities needs as assigned, while maintaining health, safety, and operational standards and demonstrating Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring. This active role involves extended periods on one’s feet and moving around the venue, occasional lifting and carrying of items up to 50 pounds, and working outdoors in varying weather conditions. It also requires clear communication in environments that may have moderate to high background noise, as well as periods of stationary desk-based work.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old as required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on one’s feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced, high-energy venue.
Ability to work outdoors for extended periods in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Stay visible on the floor and interact with guests to assess and elevate their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front-of-house team members and coach them in the moment.
Drive team member engagement and create a team culture rooted in care and accountability.
Support hiring, scheduling, onboarding, and ongoing development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to drive performance improvements.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input and take action on findings.
Hold team members accountable for meeting and exceeding guest expectations.
Communicate clear goals, roles, and expectations to team members.
Coach the team on delivering best-in-class hospitality and leverage individual strengths.
Maintain focus, urgency, and operational standards during high-volume or challenging periods.
Communicate effectively with guests, team members, and leadership, and encourage open communication.