Front of House Manager

Topgolf•Nashville, TN

About The Position

Topgolf is seeking a Front of House Manager to lead service, team development, and shift operations in a high-energy, high-volume sports entertainment venue. The manager sets and maintains hospitality standards, stays visible on the floor to assess and improve guest experiences, and ensures guest areas are staffed and operating efficiently. The role includes supervising and coaching team members, supporting hiring and scheduling, overseeing opening and closing procedures, using business metrics and guest feedback to improve results, and supporting revenue, inventory, ordering, and facilities needs. The manager also maintains health, safety, and operational standards and models Topgolf’s core values of Fun, One Team, Excellence, Courage, and Caring. Success in this role requires a customer-focused leader who builds effective teams, drives results during high-volume periods, and communicates clearly with guests, team members, and leadership. This is an active venue role that involves extended periods on one’s feet, physical tasks, outdoor weather exposure, and periods of desk-based work.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be 21 years of age or older where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on one’s feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced venue environment.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement conditions.
Ability to communicate clearly in environments with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including using a computer and reviewing documents.

Responsibilities

Set daily service and hospitality standards across the front of house.
Remain visible on the floor and interact with guests to assess and elevate their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front of house team members and coach them in the moment.
Drive team member engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input and take action on findings.
Hold team members accountable for meeting and exceeding guest expectations.
Communicate goals, roles, and expectations and coach the team in hospitality.
Maintain focus on goals, shift objectives, and operational standards during challenging or high-volume periods.
Adjust communication to suit guests, team members, and leadership; encourage open communication and listen actively.