Front of House Manager

Ponca City Development Authority • Braman, OK

7d

About The Position

The Front of House Manager supports the Food & Beverage Director, primarily overseeing the main restaurant. The role supervises food and beverage service, inventory, food preparation and presentation, and front-of-house cleanliness. The manager is responsible for daily restaurant operations and management, ensuring prompt service, compliance with health and food safety guidelines, and a high-quality dining experience for Rock & Brews guests.

Candidates need five years of experience in a similar role, although a combination of education and experience may be considered in lieu of these qualifications. Candidates must pass background and drug screening under Kaw Nation Gaming Commission regulations to obtain a gaming license; Medical Marijuana cards are accepted. Flexibility to work any assigned shift, including weekends, evenings, and holidays, is required. The role involves frequent lifting, occasionally over 50 pounds, as well as bending, stooping, walking, and standing.

Requirements

• Five years of experience in a similar role; a combination of education and experience may be considered in lieu of these qualifications.
• Pass background and drug screening under Kaw Nation Gaming Commission regulations to obtain a gaming license; Medical Marijuana cards are accepted.
• Flexibility to work any shift as needed or assigned, including weekends, evenings, and holidays.
• Frequent lifting, occasionally in excess of 50 pounds, bending, stooping, walking, and standing.

Responsibilities

• Manage scheduling, training, and general supervision of front-of-house staff.
• Ensure opening and closing duties are completed accurately and cleanliness standards are consistently met.
• Monitor adherence to the budget and work toward financial targets.
• Anticipate food and beverage needs based on demand and upcoming events.
• Maintain current records of employee food handler certifications and alcohol serving licenses (ABLE).
• Collaborate with the Back-of-House Manager to support smooth interdepartmental workflows and timely guest service.
• Provide quality assurance, particularly during peak hours, ensuring products leave the service counter promptly and meet presentation standards.
• Oversee balancing of cash drawers and the point-of-sale (POS) system for day and night shifts.
• Address guest complaints professionally and uphold guest service standards.
• Communicate effectively, listen actively, address concerns, keep team members informed, and foster a positive, proactive work environment.
• Delegate tasks, multitask efficiently, lead by example, and positively influence team performance.
• Follow uniform requirements and maintain a professional appearance and demeanor while representing KGI.
• Comply with applicable state, federal, and tribal laws, regulations, and requirements.

Benefits

• 100% paid medical coverage (valid in Kansas and Oklahoma).
• Optional dental, vision, life, and 401(k) benefits; dental and vision coverage are valid in Kansas and Oklahoma.
• Paid time off.
• Maternity leave.
• Funeral leave.
• FMLA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed